Everyone has an idea, but not every idea is a profitable idea. If the idea is profitable the not all profitable ideas are business ideas. When you have that business idea, how sure are you that it is scalable or sustainable? Understanding the nitty gritty of the business will ensure sustainability of a business and project. To start with, you will agree with me that the factors listed below are the fundamentals needed to achieve the goal of a business or project. They are:Read More
Even though customer service has the potential to boost buyer satisfaction and change someone’s perception of an organisation, it is often overlooked. For several businesses, making a profit is the only thing that matters, which means training usually revolves around sales staff and how they can close more deals.
However, customer service goes above and beyond the point of purchase. It concerns the activities before, during and after an individual decides to buy a product or service.Read More
Customer Service Improves Sales
Henry Ford said 'The only foundation of real business is service'. In many companies, the customer service function sits outside of the sales channel as it is seen in some way inferior to sales. Yet customer service is integral to sales success. Without good customer service there will be no repeat sales, and repeat sales are the most profitable revenue any company can generate.
The selling process is not complete merely because the customer has stated that he or she will buy your products or services. Throughout the entire selling process, the maintenance of goodwill is important, but even more so after the purchase.Read More