IT Service Management

By the end of this training, you will: Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2019 process models that are required to clear the ITIL Foundation exam Gain a comprehensive understanding of the purpose, objective, and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience Understand how to apply lean principles and automate standard tasks, to improve the efficiency of ITSM processes Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

IT Managers/Support teams

System Administrators/Analysts

Operations Managers

Database Administrators

Service Delivery Professionals

Quality Analysts

Application Management team/Development team

Process Owners/Practitioners

You will be certified in ITIL® Foundation from AXELOS by following these processes:

Step 1: Appear for ITIL® Foundation exam after completing the training at Ciel Consulting. Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam

Introduction to Service Management Lifecycle

Principles of service management

The processes

The ITIL service lifecycle

Service Strategy

Introduction to service strategy

Service strategy processes:

Demand Management

Service Portfolio Management

Financial Management

Business Relationship Management

Service Design

Introduction to service design

Key concepts of service design

Service design processes:

Service Catalogue Management

Service Level Management

Supplier Management

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Design Coordination

Service Transition

Introduction to service transition

Key principles ft models of service transition

Service transition processes:

Transition, Planning and Support

Change Management

Service Asset and Configuration Management

Release and Deployment management

Knowledge Management

Service Operations

Introduction to service operations

Service operations processes:

Event Management

Incident Management

Problem Management

Request Fulfillment

Access Management

Continual Service Improvement

Introduction to CSI

Key principles and models of CSI

Summary & Exam Preparation

Review of key concepts

Weekdays: 10:00am - 05:00pm (1 Hour Lunch/PM Documentary Break)

Weekend: Saturday 10:00am – 05:00pm; Sunday 1pm – 06:00pm

Lagos Training Centers:

Lagos Mainland: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Lagos Island: 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

Certificate of completion.

Training Manuals

Exam Prep Book (Soft copy)

ITIL exam simulations/mock exams

Students Workbook and Templates

Real-life application and understanding

Certified and Experienced trainers

Conducive learning environment (AC and Parking space)

Exam support including registration and scheduling

Who are the trainers for the live classroom training?

All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.

Is exam fee included in the course fee? No. The Exams fee is not included in the course fee.

The ITIL service lifecycle

What certification will I receive after completing the training?

After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.

Do you provide assistance for the exam application process?

Yes, we do provide assistance for the exam application process. We can help you register and schedule for the exam.

Where can I write the exam? You can write the ITIL Foundation exams at Ciel Consulting whenevr you choose.

I want to know more about the training program. Whom do I contact?

You can join our live chat or call 08091592389. Whatsapp 08091592389