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About this Course


As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

Why is the certificate most sought after?

Copper CRM application is a registered product of Microsoft ® Corporation. It is a useful desktop tool that helps project managers to analyze and plan project resources, budgets, and schedules. Project managers can efficiently track the project progress and forecast resource needs with the help of reports.

Currently, there are approximately 6.5 thousand professionals across the globe who are Microsoft Certified Professional Developer (MCPD).

+ What are the course objectives?

What Topics are Covered?

  • What CRM is and who it serves
  • Checklist for success
  • Requirement driven product selection
  • Considerations in tool selection
  • Strategies for customer retention
  • Building the future
  • Homegrown vs. application service provider
  • The development team
  • Evaluating and reviewing your program

+ Who should do this course?

  • Customer Relationship executives
  • Customer Service officers
  • Managers
  • Human Resource Personnel
  • Sales personnel
  • Any one willing to enhance or launch their career in CRM

+ Time

Weekdays: 10:00am - 05:00pm (1 Hour Lunch/PM Documentary Break)
Weekend: Saturday 10:00am – 05:00pm; Sunday 1pm – 06:00pm

+ Venue

Lagos Training Centers:

Lagos Mainland: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

Lagos Island: 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

Abuja Training Center: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

+ What does the training Pack contain?

The training pack contains CRM Software Training slides Stundent's workbook Certificate Tea and Snacks during the course

Course Syllabus

Module 1

  • The terms and benefits of CRM on a company’s bottom line
  • Analyze the different components of a CRM plan
  • Develop a checklist for readiness and success in CRM
  • Describe how CRM creates value for organizations and customers
  • Consider developmental roles that have the greatest impact on CRM
  • Installation and use of CRM+ software.

Module 2

  • The Customer Service/Sales Profile
  • Managing Initial or Stand-Alone Transactions
  • Managing for Repeat Business
  • Managing for Customer Advocacy
  • Managing and Sharing Customer Data
  • Managing Customer Information—Databases
  • Managing Relationships Through Conflict

Module 3

  • Relationship selling
  • The Customer Service/Sales Profile
  • Managing Initial or Stand-Alone Transactions
  • Consider developmental roles that have the greatest impact on CRM
  • Installation and use of CRM+ software.

· Mock Exam and Certification

+ Frequently Asked Questions

What Certification do I get after the Training.

After successful completion of the training, you will be awarded the course completion certificate.

Do you provide assistance for the exam application process? Yes, we do provide assistance for the exam application process. We can help you register and schedule for the exam.

Is exam fee included in the course fee? No. The exam fee is not included in the course fee.

I want to know more about the training program. Whom do I contact? You can join our live chat or call 08091592389. Whatsapp 08091592389

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Registration Procedures

1. Pay Training fee before training start date
1. visit click on Register tab and complete the registration form
1. Upon confirmation of your registration, an electronic receipt will be sent to your mail.
1. Commence your training at Ciel Consulting Venue

Payment can be made via our website on the Register page or through Bank deposit/transfer.  
Account Details  
Account Name: Ciel Global Resources  
Account Number: 0154758054  
Bank: GTBank


Payment Plans

Split payment. Maximum of 2 installments.

Call 08091592389 to discuss your payments