Customer Relationship Management (CRM)

TRAINING OPTIONS.

PHYSICAL CLASSROOM LEARNING ₦70,000.

3 days of intensive training.

Use of CRM software included

Make your customers a roaring fan

CRM systems are used by thousands of businesses worldwide

Prepare for roles in sales and marketing

CRMs allow you to improve the efficiency of vital business processes

Multiple employees across departments can collaborate easily

Collect and analyze some of the most valuable business data

Certificate of completion

ONLINE INSTRUCTOR-LED LEARNING ₦70,000.

Everything in Self-Paced Learning, plus

An instructor-led online training class over Google Meet.

One to one mentorship for doubt resolution

Use of CRM software included

Lifetime Access to the recordings of each session.

24x7 learner assistance and support

3 Days of intensive training.

Certificate of completion.

Certificate of completion from Exemplar Global.

FAQs

  • What CRM is and who it serves

    Checklist for success

    Requirement driven product selection

    Considerations in tool selection

    Strategies for customer retention

    Building the future

    Homegrown vs. application service provider

    The development team

    Evaluating and reviewing your program

  • Customer Relationship executives

    Customer Service officers

    Managers

    Human Resource Personnel

    Sales personnel

    Any one willing to enhance or launch their career in CRM

  • Weekend and weekday classes available.

  • Weekdays: 10:00am - 05:00pm (1 Hour Lunch/PM Documentary Break)

    Weekend: Saturday 10:00am – 05:00pm; Sunday 1pm – 06:00pm

  • Lagos Training Centers

    Lagos Mainland: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos

    Lagos Island: 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.

    Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.

    Abuja Training Center: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.

  • The training pack contains CRM Software Training slides Stundent's workbook Certificate Tea and Snacks during the course

  • Module 1

    The terms and benefits of CRM on a company’s bottom line

    Analyze the different components of a CRM plan

    Develop a checklist for readiness and success in CRM

    Describe how CRM creates value for organizations and customers

    Consider developmental roles that have the greatest impact on CRM

    Installation and use of CRM+ software.

    Module 2

    The Customer Service/Sales Profile

    Managing Initial or Stand-Alone Transactions

    Managing for Repeat Business

    Managing for Customer Advocacy

    Managing and Sharing Customer Data

    Managing Customer Information—Databases

    Managing Relationships Through Conflict

    Module 3 Mock Exam and Certification

    Relationship selling

    The Customer Service/Sales Profile

    Managing Initial or Stand-Alone Transactions

    Consider developmental roles that have the greatest impact on CRM

    Installation and use of CRM+ software.

  • What Certification do I get after the Training.

    After successful completion of the training, you will be awarded the course completion certificate.

    How do you guard against Covid 19 in your physical classes?

    We have constant supply of hand sanitizers and running water at every part of our facility. We have limited the maximum number of persons per class to 4 at every time. They must also seat on different desks that are 3 meters apart. Our trainers also do not make physical contact during the training. Participants may also be required to wear face mask if the need arises.

    Do you provide assistance for the exam application process?

    Yes, we do provide assistance for the exam application process. We can help you register and schedule for the exam.

    Is exam fee included in the course fee?

    No. The exam fee is not included in the course fee.

    I want to know more about the training program. Whom do I contact?

    You can join our live chat or call 08091592389. Whatsapp 08091592389

Registration Procedures

Pay the Training fee before the training start date.

Upon confirmation of your payment, an electronic receipt will be sent to your mail.

Commence your training on your training start date.

Payment can be made via our website on the Register page or through Bank deposit/transfer. 
Account Name: Ciel Academy International Ltd.
UBA Acc Number: 1024828539

Payment Disclaimer

Please do not make payment to any other account other than the account details above. Alternatively, you can pay using the payment link below.
Call 08091592389 to confirm your payments.