IT Service Management
Training Options
Upcoming ITIL Classes
FAQs
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By the end of this training, you will: Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2019 process models that are required to clear the ITIL Foundation exam Gain a comprehensive understanding of the purpose, objective, and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience Understand how to apply lean principles and automate standard tasks, to improve the efficiency of ITSM processes Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
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ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:
IT Managers/Support teams
System Administrators/Analysts
Operations Managers
Database Administrators
Service Delivery Professionals
Quality Analysts
Application Management team/Development team
Process Owners/Practitioners
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You will be certified in ITIL® Foundation from AXELOS by following these processes:
Step 1: Appear for ITIL® Foundation exam after completing the training at Ciel Consulting. Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions] Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam
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Introduction to Service Management Lifecycle
Principles of service management
The processes
The ITIL service lifecycle
Service Strategy
Introduction to service strategy
Service strategy processes:
Demand Management
Service Portfolio Management
Financial Management
Business Relationship Management
Service Design
Introduction to service design
Key concepts of service design
Service design processes:
Service Catalogue Management
Service Level Management
Supplier Management
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management
Design Coordination
Service Transition
Introduction to service transition
Key principles ft models of service transition
Service transition processes:
Transition, Planning and Support
Change Management
Service Asset and Configuration Management
Release and Deployment management
Knowledge Management
Service Operations
Introduction to service operations
Service operations processes:
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management
Continual Service Improvement
Introduction to CSI
Key principles and models of CSI
Summary & Exam Preparation
Review of key concepts
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Weekdays: 10:00am - 05:00pm (1 Hour Lunch/PM Documentary Break)
Weekend: Saturday 10:00am – 05:00pm; Sunday 1pm – 06:00pm
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Lagos Training Centers:
Lagos Mainland: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Lagos Island: 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
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Certificate of completion.
Training Manuals
Exam Prep Book (Soft copy)
ITIL exam simulations/mock exams
Students Workbook and Templates
Real-life application and understanding
Certified and Experienced trainers
Conducive learning environment (AC and Parking space)
Exam support including registration and scheduling
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Who are the trainers for the live classroom training?
All Our Trainers are ITIL certified and highly qualified with over 15 years of experience in training and are working in the domain.
Is exam fee included in the course fee? No. The Exams fee is not included in the course fee.
The ITIL service lifecycle
What certification will I receive after completing the training?
After successful completion of the training, you will be awarded the course completion certificate along with the 45 hours PDU certificate from Simplilearn. Once you successfully clear the ITIL Foundation Certification exam, you will also receive the certification from the Exam Body.
Do you provide assistance for the exam application process?
Yes, we do provide assistance for the exam application process. We can help you register and schedule for the exam.
Where can I write the exam? You can write the ITIL Foundation exams at Ciel Consulting whenevr you choose.
I want to know more about the training program. Whom do I contact?
You can join our live chat or call 08091592389. Whatsapp 08091592389
Registration Procedures
Pay Training fee before training start date
visit www.cielgr.com click on Register tab and complete the registration form
Upon confirmation of your registration, an electronic receipt will be sent to your mail.
Commence your training at Ciel Consulting Venue
Payment can be made via our website on the Register page or through Bank deposit/transfer.
Account Details
Account Name: Ciel Academy International Ltd.
UBA Acc Number: 1024828539
Call 08091592389 to discuss your payments